Privacy Policy

1. Introduction

BoldSIM ("BoldSIM," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you access or use boldsim.com and related eSIM services ("Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our terms, please do not use the Services.

2. Information We Collect

Personal Information You Provide

• Name — used to identify your account
• Email address — used for account creation, authentication, and transactional communications
• User ID — a unique identifier assigned to your account upon registration
• Billing address and phone number
• Payment details required for processing purchases (handled by Stripe)
• Customer support communications including inquiry content
• Identification documents when required for regulatory compliance (e.g., government-issued ID)

Automatically Collected Information

• Device information: model, operating system, unique device identifiers
• eSIM activation and usage: data plan details, consumption metrics, timestamps
• IP address, browser type, and general location derived from IP
• Cookies and similar tracking technologies on websites and apps

3. How We Use Your Data

We use your personal information to:

• Create and manage your account — your name, email, and user ID are used during registration and throughout your use of our services
• Manage your eSIM — activation, provisioning, usage tracking, and plan management
• Process orders, payments, and refunds
• Communicate account and transactional information
• Deliver customer support
• Prevent fraud, abuse, and comply with legal obligations
• Deliver marketing and promotional communications (with opt-out options)
• Analyze usage patterns to enhance our products and user experience

4. Third-Party Services We Use

We rely on the following third-party providers to deliver our Services. Each has its own privacy policy governing their use of your data:

Firebase (Google)

We use Firebase, a platform by Google, for user authentication and cloud data storage. Firebase stores your account data (name, email, user ID) and may process it on Google's infrastructure. Learn more at firebase.google.com/support/privacy.

Stripe

We use Stripe to securely process payments. When you make a purchase, your payment information is transmitted directly to Stripe and is not stored on our servers. Learn more at stripe.com/privacy.

Sign In with Apple & Google Sign-In

You may choose to sign in using Sign In with Apple or Google Sign-In. When you use these options, Apple or Google authenticate you and may share your name and email address with us, depending on your settings. We do not receive your Apple or Google passwords. Please review Apple's and Google's privacy policies for details on how they handle your data.

5. Sharing Your Information

Your data may be shared with:

• Network and Technology Partners: For service delivery and technical operations
• Payment Processors (Stripe): To facilitate your purchases securely
• Authentication Providers (Firebase/Google, Apple, Google Sign-In): To manage account access
• Marketing and Analytics Providers: To improve our services and marketing efficacy
• Legal Authorities: When required by law or to protect legal rights and safety
• Business Affiliates: For group corporate operations and service enhancements

We do not sell your personal data to third parties.

6. International Data Transfers

Your personal data may be transferred to and processed in countries where our partners operate, which may have varying data protection laws. We apply appropriate safeguards to protect your information when transferred internationally.

7. Data Retention

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements, typically ranging from months to several years depending on data type.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights including:

• Access to and correction of your personal data
• Deletion or restriction of processing
• Objecting to marketing communications
• Withdrawing consent
• Data portability requests

You can exercise these rights by contacting us at privacy@boldsim.com.

9. Data Deletion Requests

You have the right to request deletion of your personal data at any time. To submit a data deletion request:

• Email us at privacy@boldsim.com with the subject line "Data Deletion Request"
• Include the email address associated with your account

Upon receiving your request, we will delete your account and associated personal data (name, email, user ID, and usage history) within 30 days, except where retention is required by law or for legitimate business purposes such as fraud prevention.

Note: Deleting your account will permanently remove access to any active eSIM plans associated with it.

10. Cookies and Tracking Technologies

BoldSIM and our service providers use cookies, web beacons, pixels, and similar tracking technologies ("Cookies") on our website and communications to enhance your experience and analyze usage patterns.

Purpose of Cookies

• Enable essential website functionality and security
• Analyze traffic and user behavior to improve our Services
• Deliver personalized content, offers, and marketing communications
• Measure the effectiveness of advertising campaigns

Types of Cookies

• Essential Cookies: Necessary for basic operation of the website and Services (e.g., session management, authentication).
• Performance and Analytics Cookies: Collect information about how users interact with the Services to help improve functionality.
• Functionality Cookies: Remember your preferences and settings to provide enhanced features.
• Advertising and Targeting Cookies: Used to deliver relevant advertisements based on your browsing behavior and interests.

Managing Cookies

Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies or notify you when a cookie is set. Disabling certain cookies may affect the functionality of the Services.

Third-Party Cookies

We may use third-party service providers (such as Google Analytics and marketing platforms) that set cookies on our behalf. These third parties have their own privacy policies and you should review them to understand how your data is processed.

11. Security

BoldSIM employs appropriate technical and organizational measures to protect your personal data against unauthorized access and breaches. However, no security system is completely impenetrable.

12. Children's Privacy

Our Services are not directed at children under 18, and we do not knowingly collect personal data from minors.

13. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via website notices or email. Continued use of Services after updates signifies acceptance.